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06/11/2008 - To provide 24/7 technical service for users worldwide, Thecus Support Center is available at The following tasks are at users' services here at the Support Center:

  1. Submit a ticket: submitting tickets to report problems to Thecus technical team

  2. Knowledgebase: informing users various types of technical issues and solutions to assist problem solving and better device usage.

  3. Troubleshooter: providing list of frequent asked questions and solutions.

  4. News: posting latest news items and announcements from Thecus, including events, new products, firmware release, and more.

  5. Downloads: providing archive of latest firmware, application notes, compatibility reports, and manuals.

To access the information at Thecus Support Center, registration is required. Registration is free and only takes a few seconds to complete. Users not only are given channel to communicate with Thecus technical team, but also are provided with a platform to retrieve useful knowledge and tools. It is an extremely handy online archive.

About Thecus
Thecus® Technology Corp. specializes in IP Storage Server solutions, including Network Attached Storage (NAS) and Wireless Media Bank products. The company was established in 2003 with the mission to make technology as transparent and easy-to-use as possible, and to make products that are not only the best on the market, but are accessible to experts and novices alike. With a best-in-class R&D team highly experienced in storage hardware and software and with a keen customer focus, Thecus® stays close to the market to develop high-quality products to fulfill the storage needs of today's world.
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About Thecus®
Established in 2004, Thecus Technology Corp provides market leading network attached storage and network video recorder solutions, committed to revolutionize how everyone from home user to enterprise level business centrally stores, manages and accesses their digital data both onsite and cloud-based. Thecus strives to deliver continuous innovation through cutting edge technology and design to provide data storage with the most customer-friendly platform, rapid performance and robust security. In May 2016, Thecus was formally acquired by Ennoconn Corporation and thus became part of the Foxconn IPC Technology group. Partnered together this diverse group of companies work in tandem to provide a total IoT (Internet of Things) solution. Now with an unparalleled portfolio to work with, Thecus is collaborating to bring unprecedented change to the network storage industry.

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