03/26/2013- Great news for Germany and other German speaking countries. As of today, there is a new way for German speaking users to reach Thecus® and receive help in the mother tongue. For timely and qualified support, European Thecus® NAS users can always reach the Netherland based Thecus® branch. But as of today, through their long time trusted distributors Wincan and CTT, Thecus® is now able to provide local service to their esteemed German customers.
Phone and internet
German speakers now have two new channels to communicate with highly trained technicians and received advice and support for their technical issues in their language. By calling these German numbers (+49-72-43377388 or +49-89-4209000), help will be provided in a timely manner and in German. In the event that the line is busy, users will also have the option to contact Wincan and CTT's technicians by e-mail (firstname.lastname@example.org) and let them know about the enquiries. The users will either receive a phone call or a reply e-mail as soon as a technician is available.
Quality of service
Wincan and CTT have been working closely with Thecus® for many years. The technical support provided by both of them is given by highly trained professional who are very familiar with the many Thecus® NAS systems and Thecus® technology. Thecus® NAS users can benefit from the in-time support and their feedback will help Thecus® bring closer-to-the market storage solutions.
German speaking hot line:
Monday to Thursday: 09:00-17:00
Friday only: 09:00-15:00
Monday to Thursday: 08:00 to 17:00
Friday: 08:00 to 15:00
For more information on Wincan Technology, go to: http://www.wincan.de/
For more information on CTT, go to: http://www.ctt.de/
Established in 2004, Thecus Technology Corp provides market leading network attached storage and network video recorder solutions, committed to revolutionize how everyone from home user to enterprise level business centrally stores, manages and accesses their digital data both onsite and cloud-based. Thecus strives to deliver continuous innovation through cutting edge technology and design to provide data storage with the most customer-friendly platform, rapid performance and robust security. In May 2016, Thecus was formally acquired by Ennoconn Corporation and thus became part of the Foxconn IPC Technology group. Partnered together this diverse group of companies work in tandem to provide a total IoT (Internet of Things) solution. Now with an unparalleled portfolio to work with, Thecus is collaborating to bring unprecedented change to the network storage industry.